This policy explains what personal data Keelwork Company Limited (Công ty TNHH Keelwork, “Keelwork”, “we”) collects through this website and through enquiries, why, and what you can ask us to do with it.
It does not cover data we handle inside a client project. That is governed by the signed contract for the project, and by a data processing agreement where one applies.
Who is responsible
Keelwork Company Limited, 86/37 Pham Nhu Tang, Thanh Khe, Da Nang, Vietnam, is the controller of the personal data described here. For any question or request about your data, email [email protected].
What we collect
When you send a project brief: your name, email address, company, the budget range you choose, and what you write in the message.
When you book a consult: your name, email address, the time you choose and any notes you add. Bookings are handled by Cal.com.
When you email us: your email address and what you send.
When you use the chat assistant: what you type, its replies, the pages it linked to, and any thumbs up or down, with the time. We don’t store your IP address, name or email with the chat. While the chat is open, your conversation is kept in your browser until you close the tab.
When you visit the site: we use Cloudflare Web Analytics, which counts visits without cookies and without building a profile of you. Our host also keeps short-lived technical logs, such as IP address and browser type, to keep the site secure.
We do not buy personal data, and we do not use it for advertising.
Why we use it
- To answer your enquiry and, if you want to work with us, to prepare a proposal and a contract. Where the GDPR applies, the legal basis is taking steps at your request before entering a contract.
- To answer chat questions and improve the answers. We read chats to fix wrong or missing answers. Where the GDPR applies, the legal basis is our legitimate interest in running the assistant.
- To keep the site secure and understand how it is used, in aggregate. Where the GDPR applies, the legal basis is our legitimate interest in running a secure website.
- Where Vietnamese law requires your consent, we ask for it when you send a brief or book a consult, and you can withdraw it at any time.
Who else handles it
We use a small number of service providers, each only for the job below:
| Provider | What it does |
|---|---|
| Cloudflare | Hosts the site and the chat assistant, runs the brief form, measures visits without cookies, and checks that the form and the chat are used from a real browser (Turnstile) |
| OpenAI | Writes the chat assistant’s answers from this site’s content. Under its API terms, chat messages are not used to train its models |
| Resend | Delivers the email that a project brief generates |
| Cal.com | Handles consult bookings |
These providers may process data outside Vietnam, including in the United States and the European Union, under their own data protection terms. We share data with them only as far as their job needs.
How long we keep it
Enquiries that do not lead to a project are deleted within 12 months of our last contact. Chat messages are deleted 30 days after they’re sent. If you become a client, we keep contract and invoice records for as long as the law requires.
Your rights
You can ask us to:
- tell you what personal data we hold about you, and give you a copy;
- correct it;
- delete it;
- stop or limit using it, or object to how we use it;
- withdraw any consent you gave.
Email [email protected] and we will reply within the time the law sets. You can also complain to the authority that protects personal data where you live: in Vietnam, the Ministry of Public Security; in the European Union, your national data protection authority.
Cookies
This site does not set cookies for analytics or advertising. If you open the booking calendar, Cal.com may set cookies it needs to run the booking.
Children
This site is meant for businesses. It is not directed at children, and we do not knowingly collect their personal data.
Changes
If this policy changes, we update it here and change the effective date at the top.